At DotTourism LLC, we are dedicated to providing a seamless and enjoyable experience for all our customers. If for any reason you are not satisfied with the services you have purchased from us, this Refund Policy outlines the terms under which we may offer a refund.
1. Eligibility for Refunds
Refunds are available under the following circumstances:
Incorrect Booking: If an error is made while processing your booking (e.g., incorrect dates, services, or payment), we will work with you to rectify the situation and may offer a refund, depending on the specifics of the issue.
Service Not Provided: If we are unable to provide the services as described in your booking confirmation due to factors within our control (such as cancellation by us), we will issue a full refund.
2. Non-Refundable Situations
Refunds will not be provided in the following cases:
If you cancel your booking after the service has been rendered.
If you change your mind or no longer wish to proceed with the services once the booking is confirmed.
If you fail to show up for a scheduled service or activity without prior notice.
3. Refund Process
To request a refund, please follow these steps:
Contact us at
[email protected] or by phone at +1 701-368-4739 to notify us of the issue.
Provide your booking reference number, details of the issue, and any supporting documentation (such as proof of payment or communication regarding the issue).
We will review your request and, if applicable, process the refund within 7-10 business days.
4. Refund Method
Refunds will typically be issued to the original method of payment. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.
5. Contact Us
If you have any questions or concerns regarding this Refund Policy or need assistance with a refund request, please do not hesitate to contact us:
Phone: +1 701-368-4739
Address: 300 2nd Ave NE, Jamestown, ND 58401, USA
Last Updated: February 14, 2025
